Returns

We offer you the possibility of returning your purchase free of charge, within a maximum period of 15 calendar days from the delivery of the order.

To make a return, you must write an email to shop@evamjoies.com indicating your order number, phone number and reason for the return. We will contact you to process it.

It is important that the products are in the same condition as when they were delivered, keeping the instructions, documentation, accessories, packaging and original labeling. You will have to send us the product in the same way as it arrived, by certified mail.

Returned items will be carefully inspected. Once it has been verified that they are in perfect condition, the corresponding amount will be refunded. The refund will be made as soon as possible and, in any case, within 14 days of receipt of the item. Please note that we cannot include the shipping costs corresponding to your initial order in the return, except in cases where the product has a manufacturing fault.

Due to the artisanal process carried out with each of our pieces, it is possible that some of the colors or shapes of the items may vary slightly in relation to the images shown on our website. If you want to change the size or color of an item, you must place a new order, process the return of your previous order and request a refund of the amount thereof.