Terms and conditions
This agreement regulates the general conditions of purchase of the various products offered on this website by EVA MARTINEZ FLORES, with NIF number (Request at shop@evamjoies.com) and address at Calle Sant Crispí, 2 1º 2ª Sitges, Barcelona.
The CUSTOMER, at the time of completing the registration process and purchasing any of our products, expressly accepts and agrees to be bound by the clauses specified below, as well as the conditions of access and use of our portal and its privacy policy, accessible through the link “Legal Notices”.
The CLIENT acknowledges having sufficient legal capacity to be contractually bound.
This contract is permanently accessible in the legal notices on our website, and can be downloaded in PDF format at the time of contracting.
1. Prices and taxes
In exchange for the product purchased, the CUSTOMER expressly agrees to pay EVAM JOIES the amounts specified at the time of purchase in the price list established on the evamjoies.com website for the chosen products.
The products offered on this website are subject to Value Added Tax (VAT).
The prices listed for each product include VAT.
Shipping costs are NOT included in the price of the products.
Once the product selection has been completed and prior to confirming the order and before proceeding to pay for it, the final purchase price will appear on the screen, which will include VAT (Value Added Tax), management, packaging and shipping costs, if applicable, which will be reflected in the purchase order at the time of purchase and on the invoice. Anything not specified in the description as included is not included.
2. Purchasing procedure Orders may only be placed through this website by individuals over 14 years of age and companies.
All our products are listed individually on the website.
The procedure for making and managing the purchase is indicated on the website and only the following steps must be followed:
a. Choose the product you wish to purchase and the quantity.
b. Add the products you wish to purchase to the cart.
c. Complete purchase.
If this is your first time accessing our portal, you must complete a registration form with your personal details. If you wish, you can create an account for future purchases. If you are already a registered user, to continue with the purchase process, simply click on Login.
d. The website will provide you with the mechanisms for making payment based on the system chosen in each case. e. Once the process has been completed, you will need to check a box to read and accept the terms and conditions of sale.
f. Once you have entered the payment details, you must confirm the order by clicking the “Place Order” button.
g. Once the "Place Order" button has been pressed, the product will be delivered according to the dates indicated.
3. Availability and Delivery
The products offered by EVAM JOIES are available for all countries of the European Union, however, only the prices for distribution in Spain (Peninsula) are contemplated, so if you make the purchase from another country or from the Canary Islands, you must request the shipping costs in advance from shop@evamjoies.com. Orders will be processed once payment has been correctly received. The products offered by EVAM JOIES will always be subject to availability, so, if any item offered is not available, the customer will be duly informed of the lack of availability for purchase. Under normal conditions, all the products that appear on our website are available for delivery within the indicated time periods. In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, he/she will be duly informed of this and an alternative product with similar characteristics of equal price and quality to the one purchased will be offered. If, despite this, the CUSTOMER is not interested in accepting the proposed alternative, EVAM JOIES will proceed to refund the amount already paid and will inform the CUSTOMER of the procedures and terms of reimbursement. As a general rule, the maximum delivery time at home will be 48 hours from the time of purchase and from the moment we have confirmed your payment. These delivery times are approximate and in no case binding on EVAM JOIES. Deliveries will be made on working days (Monday to Friday). It is recommended that the CUSTOMER communicate their preferred time for delivery when completing the order details in the Comments section. The purchased product will be delivered to the home by the carrier together with a delivery note at the address indicated in the order form, which the CUSTOMER must sign as a receipt document. Likewise, the CUSTOMER will be duly informed in the event of an incident or delay in delivery for any reason. If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly and will provide detailed instructions on the steps to follow. In the event that delivery is not possible due to an incorrect address being entered, the cost of reshipping the order will be borne by the carrier.
CUSTOMER. EVAM JOIES is not responsible for delays in the delivery of purchased items due to causes attributable to the carrier. In order to keep you informed at all times of the progress of your purchase, you will receive an email confirming your order and payment. Likewise, the CUSTOMER can check the status of their order by calling +34 610 399 630 during business hours or by sending an email to shop@evamjoies.com.
4. Payment and payment periods The following forms of payment are accepted:
- Credit Card: The transaction is carried out by connecting directly with the banking entity through its payment gateway.
- Paypal: Connecting directly with Paypal. We apply a 4% surcharge
- Stripe Pay with your card on our secure platform with SSL security certificate, data transmission is encrypted. ----
- Bank Transfer Make your payment directly into our bank account. Please use the order number as a payment reference. Your order will not be processed until the amount has been received in our account. When you select this option and complete the purchase, a screen will appear with the details of your order and the details of the bank account where you should send the payment. As soon as we receive the payment, we will send your order. Once the payment has been made, you will receive an email confirming it.
EVAM JOIES has no knowledge of your credit card details. All our payment systems are completely secure. Payments are made prior to delivery of the product or provision of the service, so EVAM JOIES will not provide the requested product until payment has been received.
EVAM JOIES reserves the right to temporarily or permanently cancel the services provided, in the event of any incident regarding payment for the same.
5. Invoices
When making the corresponding payment, you will receive the invoice for your purchase in PDF format in the email address you indicated for this purpose when processing the order. We will deliver the original invoice to you along with the purchased product at the time of delivery. The CUSTOMER is responsible for confirming receipt of notifications and for informing us of any changes to their data, with EVAM JOIES being exonerated from any liability arising from this circumstance.
6. Returns Returns or exchanges of products will only be accepted in the case of a manufacturing defect, damage in transit or delivery errors. In any case, no more than 14 days must have elapsed since receipt of the product and the packaging and accessories must be included. Prior to acceptance, it will be verified that it is a manufacturing or packaging defect or anomaly and not due to improper or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice. Both in the case of a return due to a manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement with another alternative at no additional cost and without the CUSTOMER's right to any type of compensation. The costs incurred in sending the repaired or correct order will be borne by EVAM JOIES. In any case, the return will always be subject to prior examination by EVAM JOIES of the condition of the product being returned and verification that the requirements of these sales conditions have been met. Once the return has been received and if applicable, we will refund the amount charged within a maximum period of 30 days and under the same terms used to make the payment. EVAM JOIES reserves the right to reject returns that are reported or sent outside the established period or products that are not in the same condition as when they were received. Returns will be managed by sending an email to shop@evamjoies.com describing the reasons and causes given for the return. Likewise, it will be necessary to indicate the name and surname and the order reference number. Once the request has been received, we will process it promptly.
7. Right of Withdrawal In accordance with art. 3 of RDL 1/2007, the right of withdrawal will only be applicable to private customers and not to legal entities. If you are a private customer, you have the right to withdraw from this contract within a period of 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us at shop@evamjoies.com of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the withdrawal form template below, although its use is not mandatory.Withdrawal form template send to: EVA MARTINEZ FLORES C/ Sant Crispí, 2 1º 2ª 08870-SitgesI hereby inform you that I withdraw from my contract of sale of the following item:Received/Ordered on:
Consumer Name:
Consumer signature
DateTo meet the withdrawal deadline, it is sufficient for you to send us your communication concerning your exercise of this right before the withdrawal deadline has expired. Consequences of withdrawal: If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and in any event not later than 14 calendar days from the day on which we are informed of your decision to withdraw from this contract. We will make this refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods back or until you have supplied proof of having sent back the goods, whichever is the earliest. You must return the goods directly to EVA MARTINEZ FLORES, C/ Sant Crispí, 2 1º 2ª, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the deadline has expired. You will only be liable for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
. 8. Perfection of the contract and modifications of the services This contract will be perfected with the payment of the product and the sending to the CUSTOMER of a confirmation email with a description of the purchase made. EVAM JOIES reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and that it represents a benefit for the CUSTOMER.
. 9. Obligations of the parties
EVAM JOIES undertakes to provide the CUSTOMER with the products that have been contracted, applying the utmost diligence in the provision of the service and to manage the logistics, shipping and delivery operations of the purchase made through the carrier. The CUSTOMER undertakes to use the services made available in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as to pay for the selected product in the time and manner set out in these conditions of sale and to receive it at the place indicated for delivery.
EVAM JOIES does not guarantee that the availability of the service covered by this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Therefore, the CUSTOMER agrees to bear these circumstances within reasonable limits, and expressly waives any claim against EVAM JOIES for any contractual or extra-contractual liability for possible failures, errors and use of the contracted service.
10. Communications
All notifications between the parties shall preferably be made by email. The CUSTOMER is responsible for confirming receipt of notifications and for informing EVAM JOIES of any changes to their data, which shall be exonerated from any liability arising from this circumstance. In the event of any changes, the CUSTOMER must notify EVAM JOIES by email or by phone as indicated on our website. Commitment, acceptance and validity of the contract The CUSTOMER acknowledges having read and accepted the legal conditions of use and the privacy policy of the website. The CUSTOMER acknowledges having understood all the information regarding the products and services, including, where applicable, delivery, offered on our website, as well as all the conditions and stipulations included in this electronic contract, and therefore affirms that they are sufficient to exclude error in the consent of this contract, and therefore, accepts them fully and expressly. The CUSTOMER is fully aware that the acceptance and execution of this contract will take place by providing their data and clicking the “Buy” button indicated on our website and that it will be completed with the payment of the service.
11. Commitment, acceptance and validity of the contract The CUSTOMER acknowledges having read and accepted the legal conditions of use and the privacy policy of the website. The CUSTOMER acknowledges having understood all the information regarding the products and services, including, where applicable, delivery, offered on our website, as well as all the conditions and stipulations included in this electronic contract, and therefore affirms that they are sufficient to exclude error in the consent of this contract, and therefore, accepts them fully and expressly. The CUSTOMER is fully aware that the acceptance and execution of this contract will take place by providing their data and clicking the "Buy" button indicated on our website and that it will be completed with the payment of the service.
11. Applicable Regulations
This contract is of a commercial nature and shall be governed and interpreted in accordance with Spanish law. In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties shall submit to the courts or tribunals that are competent in each case.
14. Personal data
The contracting process requires you to fill out personal data forms in order to process and manage orders and, if you authorize it, to send you commercial information about our products and services. The provision of such personal data requires prior approval of our Privacy Policy.
Attention : These General Conditions of Purchase have been updated on 13/6/2019. We can modify them at any time, as well as vary the list of prices and products offered. Please check the date of issue each time you connect to our website.